Terms and Conditions

By Hiring you are accepting our Terms and Conditions


Any damage caused to any part of one our hot tubs are charged at a fixed cost depending on damage, this may vary however depending on damage, which will be assesed on inspection of the collected equipment.

Hire Periods

The full hire period is the dates shown on the hire contract. If at the end of the hire period our equipment is not made ready for collection and we cannot collect on the expected date, then we will charge our the full hire on a day to day basis for a maximum of 5 days plus a collection fee.

The contract comes into effect when you have signed and agreed to keep these conditions of the contract and we have accepted your order.

Your responsibility when hiring the hot tub

You must assist us in the delivery and collection at you location. You must give us clear instructions, and take all reasonable steps to ensure the safety of our people. We accept no responsibility for any damage or injuries caused.

You must ensure all equipment is used responsibly, safely and kept from any damage.


You can cancel your hot tub hire booking up to one week before delivery time and your payment will be refunded in full. If you cancel after that a charge of £50 will be deducted from your refunded amount.

Accidents / Injury

The hirer acknowledges that the use of the hot tub is at the hirers own risk

South East Event Hire will not be held liable for any accidents, injuries or death.

South East Event Hire will not be liable for accidents, injuries, or death caused by misuse of our tubs – this includes falling over on wet surfaces or falling in or out of the igloo dome, use of drink, drugs etc.

Pregnant ladies must not use the hot tub or seek doctors advise first.

Anyone on medication must consult their doctor and if you have any health concerns, please consult your doctor before hot tub use.

Children under the age of 16 are strictly prohibited from using the hot tub, unless under strict supervision from adults at all times.

Damages to your property

South East Event Hire Ltd will not be held responsible for any damages to your property through hiring any of our equipment.

It is the hirers full responsibility to make sure the area where the dome is going to be placed is suitable and will not cause any damage

Limits of our liability

All the times and dates we quote for delivery or collecting the goods are approximate, we will not be liable for any delays caused by circumstances beyond our reasonable control.

If the hot tub breaks down or stops working we will determine the problem as soon as possible after you have reported it to us, and then try to repair or replace it as soon as possible.

We will not be responsible for any damage caused to your property or persons.

Lost, stolen, damaged or unclean equipment

You the hirer are responsible for looking after the equipment and returning it to us in the same condition and good working order as they were received by you the hirer.

You must pay to us the cost of replacing any equipment which is lost, stolen, or damaged beyond any economical repair.

If you do not willingly pay for any damaged replacement part, or stolen hot tub we will pursue a claim in the small claims court.

Our Right of Access

We may enter any land or premises where we reasonably believe the hot tub to be, on the agreed date and time of collection at the end of the agreed hire period.

Cancellation Policy

Customer reserve the right to cancel without charge with a full refund being processed on any equipment booked within 30 days of full payment being made, this is unless the following criteria applies:

  1. The hire has commenced or concluded
  2. The hire is due to commence within 48 hours of cancellation notice, in which we will only offer a full credit of hire
For cancellation after 30 days and more than 48 hour notice prior to the commencement of the hire we can either offer a full credit note of the whole value of the booking and delivery fee or a refund of 75%.

Refund Policy

Any requests for refunds to be made must be done so in writing via email to: sales@southeastigloodomehire.co.uk giving full details of why a refund is being requested, how much and the original payment method and amount paid. We will then look at such requests and aim to respond within 5-7 working days. Any agreed refunds will be paid either in part or in full to the original card or bank that was used to make the payment for hire.

No refund will be given for misuse of property, improper use of guidelines or the absence of a complimentary item. Any lost days during hire by either fault of the equipment or due to delivery shall either be compensated by an extension of hire or by agreement of a partial refund. We will reserve the right not to make any refunds unless a collection and inspection of our equipment has been made first to determine who is at fault. Upon this inspection we will correspond with the hirer within 48 hours of collection and allow the hirer sufficient time to contest our decision.

Refunds shall not include a reimbursement of delivery charges where the hirer has used the Equipment.

No refunds shall be given where a fault has been reported late and led to South East Event Hire not being able to provide a remedy for the hirer to continue hire. This also includes where the hirer is not present during installation and the fault is unknown as well as the hirer not seeking advise on proper heating instructions.

Other terms

If any term in this contract cannot be enforced or agreed to, then the hire of South East Event Hire Ltdequipment will not be supplied.

By hiring our hot tubs you the hirer agree to release South East Hot Tub Hire and any of its employees from any and all liabilities incurred during the hire or use of the hot tub.

On hiring the hot tub you agree to accept our Term and Conditions and acknowledge that the use of the hot tub is at you,the hirers, own risk.